GENERAL
www.BaliHoliday.de is a legal service and provided by Griyasari Tours & Tralvel - Denpasar - Bal i.
BaliHoliday.de  and Griyasari is fully responsible for the security of customer's identity and reservation data transferred by Internet. www.BaliHoliday.de  guarantees that you will have the quality of services from the hotels or resorts as stated in this service. The quality of services is fully depends on the prestige of hotel(s) or resort(s) chosen and shall be fully responsible for its services to the customer.

ONLINE RESERVATION
Online Hotels Reservation is a service that provides an available accommodation with availability to reserve it online. This service is legal including reservation and net rates from hotels or other tour operators. 
For Online Hotels Reservation, American Breakfast (ABF) or Continental Breakfast (CBF) and transfers are not included unless otherwise stated in the services. Actually in the most hotels are a breakfast include.
All hotel rates are per room per night, based on 1 or 2 people occupying the room. All rates quoted in US $ and are inclusive of 10% Service Charge and 11% Government Tax.
All rooms and accommodation are subject to availability. All rates are subject to change without prior notice. 
After You fill out the online reservation form you will get soon as possible a E-Mail if Your requested hotel or tour program is available. After a available confirmation we require a payment deposit or a full payment for bookings depending of the cancelation policy of the contractor.

RATES AND VALIDITY
All rates are quoted in US$ (United States Dollar) at current rates of exchange, and are valid from March 2006 to March 2007. (Note: Some hotels have rate pariod until October 2006). All rates are NETT (includes tax & service charge). All transaction will be converted into Indonesia Rupiah and the exchange rate is based on the day of transaction.  To avoid misunderstanding of the rates, please note that some hotels or resorts have seasonal surcharges. Please read carefully the conditions of the rates before making reservation.

RESERVATION  PROCEDURE
No reservation will be processed if we don't receive full credit card details, or recive a valid bank transfer to our Account. Your reservation will be confirmed as soon as possible.  If the room at your selected hotel is not available at the time, our staff will notify you. An alternative hotel with similar features will be suggested to you or alternatively your request will be put on waiting list.

Minimum length of stay is based on 1 (one) night.

Short notice of reservation will be handled according to room availability of the hotel. However, we shall normally require 14 (fourteen) days in advance.
Please Note that we do not hold any reservation for You until we have a full or deposit payment.

Payments can be made by credit card, bank cheque in US Dollars, bank transfer or money order.

If you wish to pay by bank cheque or money order, please make it in
US Dollars payable to Bali HolidayTours & Travel Service and send it to the
following address:

Bank:
Account name: 
Pt Bali Griyasari Tours & Travel
Account Number: 136 091 00774 8 
Bank Name: Bank Danamon.
Bank Address: Jalan Hayam Wuruk Denpasar - Bali - Indonesia



Credit Card:
Payment can be made by major credit cards that are accepted by our payment services provider. Payments are therefore subject to the approval of such financial institution / payment services provider and Bali Holiday Tours shall not be liable in any way if such financial institution / payment services provider refuses to accept or honor the credit card for any reason. Furthermore, Bali Holiday Tour makes no responsibility to any surcharges made by your credit card issuer and / or their partner banks. Please check with your credit card issuer if you have any questions regarding this. 
At this time, Banks in Indonesia don’t have e-commerce support for real online transactions.
For the billing of Your Credit Card in Indonesia  and to secure Your booking we require:
A credit card authorization, back + front copy of Your credit card and valid passport copy as your agreement to us to authorize your credit card. You can use our credit card authorization form  at http://www.baliholiday.de/CreditCardForm.htm    as a format of your credit card authorization. (Print, fill out and send to us via facsimile at number: +62 - 361 - 461131.  On request we will fax You these form aswell.
The information on your card is strictly confidential. The card will not be charged unless your reservation is confirmed. Credit card Authorization will be process by our Accounting department with bank that has relationship with our account.
 
Your credit card should be charged at least 10 Days prior arrival at Low Season or 17 Days at a Peak / High Season. All rates are quoted in US Dollar (USD). However, all transaction will be converted into Rupiah and exchange rate based on the time of transaction.  Differences in personal statement balances can occur and are due to the fluctuation with the Indonesian Rupiah and bank processing time. And Bali Holiday Travel Service cannot hold responsible to these differences.

For the billing of Credit Cards there is 3 % additional of bank fee as well. 

Note:
We are not able to process your reservation payment if there is no reservation procedure, though your reservation is confirmed. 

HOTEL VOUCHER
After the payment is received in full, a Voucher  will be sent to you via e-mail (or by fax on request). This Voucher has to be presented in the Hotel during check-in procedure - please do not lose it.

CHECK IN
Upon your check-in date, you shall present yourself personally, your voucher, your generated invoice, credit card and other necessary identification documents for the purposes of confirming your identity and reservation to the relevant personnel at the Hotels. The Hotels will require you to sign the generated invoice. The Hotels WILL NOT accept you to check-in if the name on identification document and credit card DO NOT match with the name on your generated invoice.

CHANGE OF BOOKING
A one night cancellation fee will be charged for any change of booking  after a confirmation has been issued. Changes of bookings should be made within 14 days before arrival in Low Season or 30 days before arrival in High / Peak Season. 
Acceptance of any change is subject to availability of the accommodation booked.

CANCELLATION
Cancelation charges are not levied by Bali Holiday Tour and www.Baliholiday.de  However, hotels, tour operators and other contractors do charge cencelation fees depending on circumtances and certain no show or later notification. If charged these will be debited to you. The cancelation policy of the booked contractors will be send to You at the confirmation. 
 
No refund and reduction will be made to any clients if:

• unused portion of a tour or sightseeing program

• unused accomodation during the course of a tour

• No Show

• a booking should be only partly utilized

• breakfast, meals and/or other added values are not taken

• transfers between airport and hotel and/or other services booked are not utilized

LIABILITY
Bali Holiday Travel Service  acts as intermediary between the concerned hotels, resorts, tour operator, local travel agents, transports operators and local tourist officesproviding the services.
Bali Holiday Travel Service are therefore not responsible for any lost, injuries or damages sustained by the tourists. Additional expenses incurred due to delay, accidents, natural and disaster, political actions
and unrest must be borne by the customers. Prices, services and conditions are based on those valid at the time of confirmation and are therefore subject to change without advance notice before or during the stay. Bali Holiday Travel Service  will only impose charges for hotel room reservation(s). Other expenses incurred by the user is payable to the Hotel. For instance, the user is required to pay directly to the Hotel for any extras such as food and beverages consumed, room services, pay-per-view TV, mini bar expenditures, telephone charges etc.

GRIYASARI TOURS & TRAVEL
Address : Jl. Gatot Subroto No. 49
Kesiman - Kertelangu
Denpasar
Bali - Indonesia
Phone :+ 62 - 361 - 461910
Phone : +62 - 361 - 467459
Fax     : +62 - 361 - 461131
E-Mail: grsari@indosat.net.id